The World Travel Awards recognize the very best airline, hospitality and tourism brands in the world, with industry experts vetting nominations for their customer relations, creativity, and quality of service, product innovation and business acumen.
Etihad, the first Middle Eastern airline to win this prestigious award, was recognized for the excellence of its onboard product, luxurious airport lounges and strong service ethic during a period of phenomenal growth.
James Hogan, Etihad Airways' chief executive, said: "Three years ago, Etihad set itself one clear and simple goal - to be the best airline in the world. I am proud of the way Etihad people all over the world have embraced that vision, supporting our investment in state-of-the-art products by delivering superb customer service.
"Etihad is honored to be recognized as the World's Leading Airline by travel agents and other industry professionals - the people who really know what travelers are looking for in an airline."
In addition to being named World's Leading Airline, Etihad also picked up the award for Leading First Class for the second year in a row.
Mr Hogan said: "Winning the Leading First Class category two years in a row tells us that our commitment to continuous investment in our product and service is the right strategy for us and for our customers.
"Only two months ago we reinforced this commitment with the launch of our new first class private suite, which is currently available on our London services and being rolled out to Australia, Europe, the USA and the rest of our three-class fleet next year.
"Our intention with this new suite was to raise the bar in premium air travel and based on the incredible feedback we are already receiving, we have achieved that."
Mr Hogan said Etihad would not be resting on its laurels. Advanced Business and Economy Class seats and a leading edge in-flight entertainment systems are due on board by the end of the year and a new service style in Economy Class are being rolled out progressively on all Etihad routes.” The new economy service is an extension of the inspired service philosophy already embedded in our premium cabins. It delivers a level of personal attention and touches of luxury that will make the economy travel experience the best in the sky," Mr Hogan said.
Etihad's new economy class service offers much greater choice and flexibility for individual travelers.
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