Financial Markets Executive - Nicosia

Job Title

Financial Markets Executive

Job Description

• Provide first line product support email
• Maintain polite, professional attitude to all clients
• Log all calls received on Siebel accurately, efficiently and completely
• Provide timely updates to clients on existing queries
• Manage and take ownership of the resolution process for all customer related issues
• Ensure the provision of consistently reliable and professional service to clients by utilizing
• Develop expertise in the tools and Financial products that will lead to shorter resolution times
• Escalate issues across business technical divisions expediting solutions to complex client queries and provide end to end ownership of client issues
• Undertake proactive calling to ensure customer satisfaction levels
• Proactively monitor team and make adjustments to meet optimum performance levels and advocate consistently maintained procedures
• Achieve individual & team desk targets

Job Requirements

• Fluency in both Arabic and English is a requirement
• Strong Customer Service skills
• Strong communication skills
• Experience of supporting clients in a technical customer support or customer service role
• Excellent knowledge of Internet technologies
• Logical approach to problem solving
• Strong time management skills
• Ability to work under pressure with minimum supervision
• Motivated self-learner who keeps abreast of technical developments
• Excellent team player
• Candidates with CCNA qualification would be an advantage
• Good knowledge of financial markets desirable
• Self motivation and a high level of initiative

How to Apply

All interested applicants should send their CV's to the following Email address : recruitment@progresshq.com

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