Job Title
Technical Support Consultant
Job Description
Job Description
- Liaise with our customers to analyse, determine and resolve their support issues
- Prepare and configure the environment for installation
- Carry out the installation of Financial applications
- Analyse, resolve/escalate problems encountered during the implementation of systems
- Unit test the installed system to ensure basic system integrity
- Analyse and Resolve/escalate issues during UAT & Operations testing
- Create and carry out go live procedures
- Deliver comprehensive training to all users, support staff and management on the systems use and its capabilities
- Advise the client on housekeeping tasks that allow the client to maintain and improve system performance
- Produce reports and documents as required by Project Manager
- Document problem resolution that will be available for future reference by other Consultants, e.g. useful notes
- Contributed towards developing consultancy tools and processes that could ease future implementation
- Assist management to eliminate risks and increase the likelihood of project success through the provision of information, advice, guidance and updates throughout the project life-cycle
- Often you will be working alone on assignments where a great degree of Innovative, creative, flexible thinking is essential
- Ability to think & amp, act quickly with an analytical approach to diagnosing and solving problems
Job Qualifications
- Experience working in the Financial Services sector
- Experience implementing or Supporting complex IT systems
- Strong Knowledge of SQL Server and Windows client configuration – application and ODBC troubleshooting
- Experience of working within a customer facing support role (minimum 2 years)
- Experience of direct training and presenting to clients of all levels including senior management
- Deploying and supporting Business Applications in a; Client-Server, relational database, LAN/WAN environment
- Must speak Arabic
How to Apply
All interested applicants should send their CV's to the following Email address: recruitment@progresshq.com
Written by Progress
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